Returns & Exchanges
We want you completely confident with your gear. Every eligible order is backed by our straightforward 60-day returns window and size exchanges for UK orders.
How to Return an Item
1. Pack Securely
Place your items inside an outer mailing bag or box. Please protect depot tags and labels, and avoid taping directly to original manufacturer packaging.
2. Include Your Details
Add a slip inside the package with your name, order number, and whether you would like a refund or exchange (please specify your size for UK exchanges).
3. Post via Tracked Mail
Send the parcel using your preferred tracked courier service to our warehouse in Wales. Keep your postage receipt until your return is processed.
Unit 19, Glan-Yr-Afon Industrial Estate
Aberystwyth, Wales, UK, SY23 3JQ
Return Guidelines
60-Day Return Window
You have 60 days from receiving your order to return items. Gear must be in the same condition as received, with all depot tags and labels intact.
Refund Processing
Once your parcel arrives back at our UK warehouse, please allow up to 5 working days for our team to inspect the items and issue your refund or exchange.
UK Exchanges & International Refunds
Direct size exchanges are available for UK orders. International returns are refunded—simply return your item and place a new order online for your replacement size.
Item & Packaging Condition
If an item or its original manufacturer box returns damaged beyond its original condition, a deduction may be made to cover loss in value. We will always contact you directly first.
Damaged or Incorrect Items
Every piece is inspected before dispatch. If your gear arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery and we will sort it out at no cost to you.
International Customs Note
If returning from outside the UK, attach a CN22 or CN23 customs label marked clearly as "RETURNED GOODS - RELIEF CLAIMED" to prevent UK import taxes being deducted from your refund.
Excluded Items
For health, hygiene, and safety reasons, we cannot accept returns on:
- Opened ration packs, energy chocolate, field rations, and food items
- Underwear and base-layer garments
- Aerosols, cleaning solvents, and proofing liquids
- Customized, tailored, or specially modified items